Refund or Return Policy

In the rare event that a product is damaged or lost in transit, we will offer a full refund.

We offer a 2 day return policy. We only accept returns for the following reasons:

• Damaged product
• Incomplete product
• Wrong product

We accept returns if the return is the result of our error, that is, you received an incorrect or defective item. Email us at kaushalyaminiatures@gmail.com with supporting photos to report any damage within 2 days of receiving the artwork.

The product will need to be sent to us in the same condition as it was delivered. kaushalyagroup will pay return with an amount equal to the amount paid for the artwork.

We are unable to offer refunds if you provide an incorrect or incomplete delivery address, or if our shipping agency fails to attempt delivery or the recipient refuses the package. For correct and timely delivery of your shipment, do not forget to include your full address, including any landmarks. Any resending will be charged extra.

The money will be credited to your account within two weeks of handing over your package to the return centre. However, in many cases you will receive a refund more quickly. This period includes the transit time it takes for us to receive your return, our internal process and bank processing time.